Orders will take 5-12 business days to arrive. Delivery details will be provided in your confirmation email.
Please check whether the positive and negative terminals of the battery are correctly connected
Please check whether the rust of the battery box is caused by electrolyte. We recommend you clean the leakage with a tool (blade) before inserting a new battery
Some of our products are not fireproof or waterproof. Please pay attention to fire and water when using the safe.
Registered RFID Key Fob / RFID Card can be deleted.
Safety cable has only one size (1m) and it cannot be extended.
Registered passwords cannot be deleted. Setting a new password will overwrite the old one
Keys can be ordered directly from our website. Please provide a valid order number when ordering keys. If you cannot provide the order number, we can not arrange the key for you.
We have 5 DOJ-certified safe models, RP1136, RP311F, RP2004, RP19005, RP19001F.
Our products are designed in the USA and made in China.
You can press "0-0-A" to silence the audible sound of the electronics. To unmute the keys, please press "6-6-A".
There are two wall holes and two bottom holes for securing.
RP311E & RP311F
The code will beep with every digit entry, and if you enter the code wrong, it will beep 4 time as an audible warning that you entered the code wrong. You can call it an "alarm", but we would not call it a "tamper" alarm, just a wrong entry code "alarm".
Vertical. Door won't open properly if its sideways.
This flaw was fixed. We added a lip that would prevent the piece of metal from pressing the button when the safe is closed.
The position of the motor swing arm may not be correct. Please contact our customer support.
Please unwrap package and check your safe. The internal spring may fall off.
Please check if the number buttons and setting keys are stuck and try to re-plug the wires
RP160 & RP180
There are springs at the door hinges. When you unlock the safe, the spring has a downward force so that the door can automatically pop open. So it is required to use a little more force to close the door. This is a normal phenomenon.
This safe cannot be mounted on the wall because the door will pop open downward
The shelf can not be moved up and down but it can be removed to get more storage space.
Press and hold the 1 button for 3 seconds to turn on the slient mode.
You can hear the lock release and it does make a noise when opening.
To silence the audible sound of the electronics, please turn the silent mode switch to the off position ( “O” mark).
We are so sorry that the Interior light can't be turn off. It will automatically illuminate for 30 seconds when the door is opened. After 30 seconds the light will automatically turn off.
According to the issues you mentioned, we think it may be caused by low battery.
Could you please try to use 4 NEW AAA Alkaline Batteries? New batteries can not be used with old batteries together.
Please check the wires that near the battery compartment? And please confirm the batteries polarity (＋and－) is correct.
If this still can't work please send our customer service team a video to show us the issue? We need more specific information to help you solve the problem.
Would you please help us to check if the keypad are stuck and will they pop up when pressed.
If the keypad work well, would you mind to send us some pictures or a video to show us the wires near the battery compartment? You can locate the screws and open by removing the screw with the screwdriver. We need more specific information to help you solve the problem.
No, you can’t. This is standard lock and connect the electronic pane.
RP19001E & RP19001F
We recommend you disassemble the box to check whether the swing arm position is correct and whether the screws are loose
Press and hold the Program button for 5 seconds
This safe cannot be mounted on the wall. It has 2 pre-drilled holes on the bottom to secure the safe to the floor or in a cabinet using the matching screws.
Press and hold the 1 button for 4 seconds to turn on the slient mode.
To silence the audible sound of the electronics, press the “1” button for 3 seconds, all keys (1-4) will light up once and let go. To turn the sound back on repeat the above steps.
According to the issues you mentioned, we think that there must be something wrong with the wires.
Would you help us check the wires near the battery compartment? You can locate the screws and open by removing the screw with the screwdriver.
If this still can’t work please send us a video to show us the issue? We need more specific information to help you solve the problem.
To silence the audible sound of the electronics, press and hold the "SILENCE" button by using button tool until you hear double beeps. To unmute the keys, press and hold the "SILENCE" button by using button tool until you hear one beep.
May I ask if you can open the safe with your fingers after insert 4 AAA Alkaline Batteries before you program.
Any fingerprint can open the door before programming the fingerprints.
If this still can't work please send our customer service a video to show us the issue? We need more specific information to help you solve the problem.
If you cannot open the safe, Would you mind to send us some videos to show us the whole process that you insert 4 AAA alkaline batteries set and set fingerprint? we need them confirm the problem and reflect to factory, and then we can process this issue.
You can turn the volume off it doesn't have to make a sound.