Please read all information on the type of delivery options you have for your order. The delivery of large safes is a very sensitive operation, and we supply this information to ensure you receive the product you ordered in the best condition possible for your delivery circumstance.
Preparing for Freight Delivery
Customer Responsibilities
- A responsible adult, 18 years or older, must be present during delivery.
- Confine all house pets to a separate area from the delivery path.
- Merchandise will be left at the desired threshold† and a responsible neighbor or representative must accompany the delivery team and sign for the delivery.
- In inclement weather, please provide a clear path – no ice, snow, or debris – from the street to the appropriate threshold*.
Delivery Setup
Upon purchasing a RPNB® Fireproof Gun Safe, you will receive an order confirmation email that includes contact information for the shipping company that will complete the delivery of your product to your threshold*. It is essential to provide a phone number where you can be easily reached when you order your product as the shipping company will contact you directly to schedule a delivery date and time. See Important Delivery Considerations for information regarding delivery when an appointment cannot be scheduled.
Your Delivery Window
The shipping company will call you at the primary phone listed on your delivery order to confirm delivery time window.
Challenging Delivery Situations
Some delivery situations will necessarily incur additional charges. Please contact RPNB Safe prior to or immediately upon purchase if any of the conditions below exist where the product is to be delivered:
-Gravel driveway
-Gated community
-Low hanging wires
-Narrow access road
-Mountainside home
-Winding or steep driveway
-“Limited access” locations
-Heavily wooded area with low hanging tree limbs
-Wooden bridges or bridges with height and/or weight restrictions
-Location that’s not easily accessed with a 53-foot semitrailer (18 wheeler).
-Driveway exceeding 50 feet from point of truck access to final delivery point
Limited Access Pickup & Deliver
Although many shippers often don’t know about some restricted locations, be knowledgeable about the limitations on limited access. While limited access areas are sometimes situated in remote areas, drivers have to follow back routes that extend the expected delivery time. Also in commercial areas, if a trucker cannot pull up to a loading dock and load and unload within 20 minutes, the location is considered limited access.
What are “limited access” locations?
A limited access location is any destination that restricts trucks from entering an area. In other words, this means the driver will require more time and work to load, unload, and deliver the shipment. You should alert the driver ahead of time if they’ll be dealing with a restricted location. Otherwise, you could experience added delays, extra costs, reroutes, or even redelivery.
This includes a handful of locations. To sum up a few for you:
A location that is not open to the general public during regular business hours.
Where shippers are not available to assist with the pickup or delivery.
No access to the loading dock.
Requires a smaller truck for pickup or delivery.
Sites that have a gate or guard.
A remote location or takes the driver far off their normal route.
The area is too small to fit a full-sized truck.
A crowded location that takes longer to service.
Although this list may not include all locations that the carriers consider limited access. Additionally, some locations are deemed limited access by the driver at the time they are on-site.
Note-Limited Access Accessorial Charge
While locations that have not been specified as such at the booking of the shipment may be written as limited access by the driver. As a result, you will need to pay the limited access accessorial charge.
Limited Locations
Pickups or deliveries at one of the following types of locations are limited access:
Airport Property
Auctions
Rural / Residential areas
Camps / Carnivals / Casinos
Cemeteries / Places of Worship
Construction Sites
Court Houses
Educational Institutions
Farms / Estates
Flea Markets
Firehouses / Police Departments
Country Clubs
Government Facilities
Hospitals
Hotels
Storage Units
Libraries
Military Bases
Movie Theaters / Museums
National Reservations
Prisons
Railroad Yards
Restaurants
Nursing Home
Shopping Malls
Waste / Water Treatment Plants
Upon delivery, it is in your best interest to make note of the carton and product condition on the delivery paperwork. Delivery does not include installation – it is neither expressed nor implied that the delivery company will assist in the assembly and/or installation of any RPNB Safe product.
Delivery Team Responsibilities
Our delivery team will deliver and off-load the purchased RPNB Safe item to the desired threshold*.
For safety reasons, our delivery team cannot:
-Lift/hoist merchandise over banisters, or other obstructions, or through windows to complete the delivery of the product.
-Relocate any other items at said address.
-Perform carpentry, electrical, or plumbing work.
-Install the merchandise.
Important Delivery Considerations
The product will be returned if no delivery appointment is made withi the shipping company contacting you.The customer will be refunded the price of the returned product less the aforementioned built-in shipping fees.
Additional fees may be incurred if you fail to meet the delivery truck at the scheduled time. Such fees may include, but are not limited to:
Re-delivery charges
Storage fees
Service fees
Handling fees
*The threshold is defined as either the front door or in front of the garage for houses, or the first door of an apartment building.
To help us serve you in the best manner possible, simply follow these few guidelines:
1.Have a clean, clear pathway from the entrance of your home to the final location of the safe.
2.Remove or push to the side any furniture or obstacles that might interfere with passage of the safe, the equipment and our personnel through any room or hallway.
3.Remove all loose throw or area rugs that may lie in the pathway. This is a sure way to trip up both our equipment and our guys.
4.If we are putting the safe into a small contained area (like a closet), please make sure that all articles are removed from this site (or at least pushed completely to the side).
